Detalles del trabajo
Descripción del trabajo
We are looking for Collections Agents (Collections), We are looking for Credit Product Representatives (Credit), We are looking for customer service Representatives for the Fashion Account (Omnichannel).
Omni channel Agent’s Job Description:
Customer advisors with service orientation and good communication skills and agility to perform required searches. Our client expects the agent to provide a pleasant experience while browsing the website. The ideal candidate must be able to effectively communicate the variety of products, the delivery processes and the different alternatives at his disposal to provide the customer with the best shopping experience.
Collections Agent’s Job Description:
Collections consultant with high empathy in their interaction with clients, considering the details of the credit information of each client, knowledge of interest rates, must be willing and able to learn information about credit cards and payment alternatives depending on the characteristics of each client. Must be result oriented and agile in the use of computer tools to provide fast payment solutions.
Credit Agent’s Job Description:
Customer service advisor for issues related to credit products. The ideal candidate should be able to handle computer tools, have detail orientation and high attention to handle large volumes of information in short periods. This person should be able to provide information to the client with a good style of communication and in a clear manner, considering the objective of resolving the issue from the first interaction.
• Previous experience in customer service is desired
• Schedule flexibility based on Operation needs
• Velocity to adapt to changes
Minimum Skills to be Trained
• Product knowledge
• Processes and procedures knowledge
• Tools knowledge
• KPI knowledge
• Culture understanding
To apply this job offer, fill out all the spaces of your CV at the following link: https://www.americanschoolway.edu.co/iniciar-sesion/ by using your PROGRAMADOR BLOCKS access credentials (username and password.) Once your CV is filled out, send it to email@example.com including in the mail title the position you apply to and the word CONCENTRIX.
If your place of residence is outside Bogotá, you could even get paid up to $2,000,000 Colombian pesos for city transfers.